Return Policy

Return & Exchange Policy

At Cutsfashion, your satisfaction is our top priority. We want every shopping experience on cutsfashion.com to be smooth, enjoyable, and worry-free. If something doesn’t meet your expectations, our return process is simple, transparent, and designed to make things right — quickly and easily.

Eligibility for Returns
You may request a return if your item meets the following conditions:

• The item is unused, unworn, and has all original tags attached

• It is returned in its original packaging

• You can provide proof of purchase (such as your order confirmation or receipt)

Please note: Items that are used, damaged, washed, or missing original packaging may not qualify for a full refund.

Return Timeframe
All return requests must be submitted within 30 days of receiving your order. Unfortunately, we cannot accept returns made after this period.

How to Start a Return
To begin your return, please contact us at support@cutsfashion.com with the following information:

• Your full name and order number

• A copy of your order confirmation or receipt

• A brief reason for return

• A photo or video of the item (especially if it arrived damaged, defective, or incorrect)

Our support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue was caused by our error (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to our mistake, we’ll provide a prepaid return shipping label.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

Exchanges
We’re happy to offer exchanges for items that are:

• Defective or damaged upon arrival

• Incorrect in size, color, or style

To request an exchange, please email support@cutsfashion.com with your preferred replacement details. Once approved, we’ll process and ship your new item promptly.

Exceptions & Limitations
Returns may be refused or only partially refunded if:

• The return request is made after 30 days from delivery

• The item shows signs of wear, washing, or alteration

• The product was clearly marked as final sale or non-returnable at checkout

At Cutsfashion, we’re committed to making every customer feel valued, confident, and cared for — because your satisfaction isn’t just part of what we do; it’s the foundation of everything we believe in.