Return Policy

Last Updated: December 27, 2025

At Cutsfashion, customer satisfaction comes first. We understand that returns are sometimes unavoidable, and our goal is to provide a clear, fair, and stress-free return process for every customer.

Return Overview

Returns may be requested for various reasons, including sizing concerns, defects, or a change of preference. Our return system is designed to be transparent and customer-friendly.

To initiate a return, please contact our support team within 180 days of delivery via our website or by email at support@cutsfashion.com.

For faster processing, please include the following details in your request:

• Full name used on the order

• Order number

• Clear explanation of the issue

• Photos showing the issue (if applicable)

• Preferred solution: replacement or refund

Please note: Cutsfashion is not responsible for customer errors, including incorrect personalization details, spelling mistakes, or incorrect files/images submitted during checkout. Customers are responsible for reviewing all order details before confirming purchase.

Return Eligibility

We accept returns for most non-sale items within 180 days from the delivery date.

Returned items must meet all of the following conditions:

• Unused, unworn, and unwashed

• Original tags and packaging intact

• Proof of purchase or order confirmation included

Items that do not meet these requirements may be refused for return or refund.

Return Shipping Costs

We aim to make returns as risk-free as possible.

✨ Return Cost: $0.00 ✨

• Returns for damaged, defective, or incorrect items are completely free

• Cutsfashion covers return shipping costs for approved returns and first-time exchanges

• Returns requested for other reasons (such as sizing preference or change of mind) may require customer-paid return shipping

Return Process

1. Return Approval

Once your request is reviewed and approved, you will receive a confirmation email with the return address and detailed instructions.

2. Package Preparation

• Include a printed copy of your order confirmation

• Securely package items in their original packaging

3. Shipment

• Ship using a trusted postal or courier service

• Provide your tracking number to our support team after shipment

4. Inspection & Resolution

• You will receive confirmation once the return is received

• Returned items are inspected before approval

• Approved refunds are issued to the original payment method

• Replacement items will be shipped once approval is completed

Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or clearance items

• Customized or personalized products

• Items damaged due to improper use or handling by the customer

Need Assistance?

Our support team is always here to help.

• Store Name: Cutsfashion

• Legal Owner: Cuts Fashion LLC

• Business Address: 5 Redic Ct, Bristol, Rhode Island 02809, United States

• Email: support@cutsfashion.com

• Website: https://cutsfashion.com

• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)