Refund Policy

Last Updated: December 27, 2025

At Cutsfashion, we are committed to providing a fair, transparent, and customer-focused refund experience. This Refund Policy explains how order cancellations, exchanges, returns, and refunds are handled. Please review the information below carefully before submitting any request.

Order Exchanges

We strongly encourage customers to carefully review all order details—product type, size, color, design, and quantity—before completing checkout.

Because most items are made to order, exchanges for customer selection errors cannot be guaranteed once production begins.

If you need to make changes:

• You may cancel your order within 24 hours of purchase and place a new order with the correct details

• Please contact support@cutsfashion.com as soon as possible for assistance

• After 24 hours, orders enter production and cannot be modified or exchanged

Order Cancellations

Cancellation Window: Within 24 hours of purchase

• Orders canceled within 24 hours are eligible for a full refund

• To cancel, email support@cutsfashion.com with your order number

• Refunds will be issued to the original payment method

After 24 hours, orders are sent to production and cannot be canceled, as items are custom-prepared.

Returns & Refund Eligibility

We accept return and refund requests for eligible items within 180 days from the delivery date, subject to the conditions below.

Eligible for Return or Refund

• Item arrives damaged, defective, or broken

• Incorrect item received

• Significant difference between the product received and its online description

• Wrong size, design, or material due to fulfillment error

Not Eligible for Return or Refund

• Items that are worn, washed, altered, or damaged by the customer

• Products missing original tags or packaging

• Minor, fixable imperfections (e.g., loose threads)

• Personalized or custom items, unless defective

All returned items must be unused, unwashed, and in original condition, with valid proof of purchase.

Return Shipping Costs

We aim to keep the process fair and customer-friendly.

✨ Return Cost: $0.00 ✨

• Cutsfashion covers return shipping for damaged, defective, or incorrect items

• Returns requested for non-defect reasons (change of mind, incorrect size ordered) may require customer-paid return shipping

Refund Request Requirements

To request a refund, please email support@cutsfashion.com and include:

• Full name used on the order

• Order number

• Clear photos of the issue or defect

• Proof of purchase (receipt or confirmation email)

• Shipping label or carrier receipt (if available)

• Preferred resolution (refund or replacement)

Our support team will respond within 2–3 business days with next steps and return instructions if applicable.

Return & Refund Process

1. Approval

Once your request is approved, you will receive an email containing the return address and detailed instructions.

2. Package Preparation

• Include a printed order confirmation or receipt

• Securely pack the item in its original packaging

3. Shipment

• Ship via a reliable postal or courier service

• Provide the tracking number to our support team

4. Inspection & Refund

• Returned items are inspected within 2 business days of receipt

• Approved refunds (including original shipping costs, if applicable) are issued to the original payment method

• Please allow 5–10 business days for banks or card issuers to complete processing

Important Notes

• This policy is valid for 180 days from delivery

• Returns sent without prior approval may be rejected

• Cutsfashion is not responsible for loss or damage during return transit

• We recommend using a trackable shipping method

• Ineligible returns may be discarded or returned at the customer’s expense

Need Assistance?

Our customer support team is here to help with refunds, returns, and order-related questions.

• Store Name: Cutsfashion

• Legal Owner: Cuts Fashion LLC

• Business Address: 5 Redic Ct, Bristol, Rhode Island 02809, United States

• Email: support@cutsfashion.com

• Website: https://cutsfashion.com

• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)