Frequently Asked Questions

Last Updated: December 27, 2025

Welcome to the Cutsfashion Help Center!
This page is designed to answer the most common questions about shopping, payments, shipping, returns, and refunds. If you need further assistance, our support team is always ready to help.

🛍 Shopping & Orders

Q: How can I search for products?
A: Use the search bar at the top of the website or browse through categories in the main menu. You can also discover new or featured collections directly on our homepage.

Q: Can I save products for later?
A: Yes. Simply click “Add to Wishlist” on any product page. Your saved items can be accessed anytime through your Cutsfashion account.

Q: How do I know if an item is available?
A: Product availability is shown in real time:

• In stock: Add to Cart button is visible

• Out of stock: You can subscribe to receive a restock notification

Q: Is guest checkout available?
A: Absolutely. You may check out as a guest using only your shipping and payment details. Creating an account allows order tracking, address management, and access to exclusive offers.

💳 Payments & Security

Q: Which payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.

Q: Is my payment information safe?
A: Yes. Cutsfashion uses 256-bit SSL encryption and follows PCI-DSS security standards to protect your personal and payment information.

Q: How do I apply a discount code?
A: Enter your promo code in the “Coupon / Gift Card” field at checkout and click Apply before completing payment.

Q: What should I do if my payment doesn’t go through?
A: Please verify your payment details or try a different payment method. If the issue continues, contact our support team for assistance.

🚚 Shipping & Delivery

Q: When are orders processed?
A: Orders placed before 5:00 PM (EST) on business days (Monday–Friday) are processed the same day. Orders placed after that time or on weekends and holidays are processed the next business day.

Q: Which carriers are used for delivery?
A: We ship via USPS, DHL Express, EMS, and trusted regional postal partners.

Q: Do you offer international shipping?
A: Currently, Cutsfashion ships only within the continental United States. We do not ship to:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO or military addresses

Q: How can I track my shipment?
A: Once shipped, you’ll receive a confirmation email with a tracking number and tracking link. Tracking updates may take 3–7 business days to appear.

🔄 Returns & Exchanges

Q: What is your return policy?
A: Most non-sale items can be returned within 180 days of delivery, provided they are unused, unwashed, and in original condition with tags and packaging.

Q: How do I start a return?
A:

• Contact us via our website or email support@cutsfashion.com

• Include your order number and proof of purchase

• We’ll send return instructions and the return address

Q: Who covers return shipping costs?
A:

• $0.00 return cost for damaged, defective, or incorrect items

• Other return reasons may require customer-paid shipping

Q: Do you offer exchanges?
A: Yes. We provide one free size or color exchange per order within the 180-day return period.

Q: Which items cannot be returned?
A:

• Worn, washed, or altered items

• Custom or made-to-order products

• Items missing original tags or packaging

• Returns requested after 180 days

💰 Refunds & Order Changes

Q: How do I request a refund?
A: Email support@cutsfashion.com with your order number, issue description, and photos if applicable. Requests are reviewed within 2–3 business days.

Q: When will I receive my refund?
A: Refunds are processed within 2 business days after we receive and inspect the returned item. Approved refunds are issued to the original payment method.

Q: What if my order arrives damaged or incorrect?
A: Please contact us immediately with photos. We’ll arrange a free replacement or full refund.

Q: Can I cancel or change my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, orders enter processing and cannot be changed.

Q: What if I entered the wrong shipping address?
A: Orders shipped to incorrect addresses provided by the customer are not refundable. Re-shipping fees may apply.

📞 Customer Support

Need further assistance? We’re happy to help.

• Store Name: Cutsfashion

• Legal Owner: Cuts Fashion LLC

• Business Address: 5 Redic Ct, Bristol, Rhode Island 02809, United States

• Email: support@cutsfashion.com

• Website: https://cutsfashion.com

• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)