Cancel/Change Order

Order Policy

At Cutsfashion, we stand behind the quality of our products and want every customer to shop with total confidence. If something isn’t quite right with your order, we’ll do everything we can to make it right — quickly, fairly, and with genuine care.

Order Changes & Cancellations

• Please review your order details carefully before checkout — especially size, color, and quantity.

• Cancellations: You may cancel your order within 24 hours of purchase. A 10% cancellation fee applies.

• If your order has already been processed or shipped, cancellation may no longer be possible.

• To request a cancellation, email support@cutsfashion.com with your order number.

Exchanges

• We currently do not offer direct exchanges for incorrect selections such as size or color.

• You may cancel within 24 hours and place a new order instead.

• Need help choosing the right fit or style? Our team is always happy to assist before you buy.

Returns & Refunds
We accept return requests within 120 days of delivery. After this period, all sales are considered final.

Eligible for return if:

• The item arrived damaged or defective

• You received the wrong product

• The product differs significantly from its online description

Not eligible for return if:

• The item has been used, washed, or altered

• There are minor cosmetic flaws (e.g., loose threads)

• It’s missing original tags or packaging

• The damage was not caused by Cutsfashion

How to Request a Refund
Please email support@cutsfashion.com with:

• Your order number

• Photos or videos of the issue

• Proof of purchase

• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be accepted.

Refund Processing

• Refunds are issued within 7 business days after we receive and inspect your return.

• You’ll receive an email confirmation once your refund is processed.

• Refunds include original shipping charges.

• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery

• Return shipping costs: Customer’s responsibility (unless the issue is Cutsfashion’s fault)

• Cutsfashion is not responsible for loss or damage during return transit

Questions or Concerns?
We’re always here to help!

📧 Email: support@cutsfashion.com
📍 Address: 1245 Fern Ridge Rd, Charlotte, North Carolina 28214, United States
🏢 LLC: Cutsfashion LLC
🕘 Hours: Mon – Fri, 9:00 AM – 5:00 PM (EST)